Forgot password
Enter the email address you used when you joined and we'll send you instructions to reset your password.
If you used Apple or Google to create your account, this process will create a password for your existing account.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Reset password instructions sent. If you have an account with us, you will receive an email within a few minutes.
Something went wrong. Try again or contact support if the problem persists.
Here is the solution for the "account already exists" error message in Playerunknown's Battlegrounds on Xbox One.
Category:
Tips

PUBG Guide: Account Already Exists Fix for Xbox One

Here is the solution for the "account already exists" error message in Playerunknown's Battlegrounds on Xbox One.
Image of Serhii Patskan
Serhii Patskan
|

Published: Jan 4, 2018 09:09 am

This article is over 6 years old and may contain outdated information

The start of Playerunknown’s Battlegrounds on Xbox One console has been riddled with bugs and glitches since the beginning. Even though the team behind the game is doing everything possible to fix all these issues, some of them are still persisting.

Recommended Videos

Many new players who bought PUBG for Xbox One cannot connect to their game due to the “account already exists” error message. But there is a possible solution to this weird bug. Just follow the guide below for all the necessary steps.

How to Fix Account Already Exists Error in PUBG

If you get the “account already exists” error at the start of the game, it gives you an option to reconnect. However, this won’t help the problem. What you need to do is to follow these steps:

  1. Quit PUBG (no need to reconnect)
  2. Sign out of all your existing Xbox One accounts
  3. Restart your console
  4. Sign in with only one account (the one on which you bought the game)
  5. Start PUBG

If you still get the same message, or the game refuses to authorize you, then go to “Preferences” in the game’s menu and select the account you chose to sign in with.

This way, you will let the game know which account to use while connecting. And if you’ve done everything properly and signed out of all other accounts, then you shouldn’t see this error message ever again.

If you will try to sign in with any other account, then again you will not be able to connect.

—

This should fix your problem with buggy accounts on Xbox One, and if you’re looking for other related PUBG guides at GameSkinny, then check them out below:

Post Tag:
pubg guides
GameSkinny is supported by our audience. When you purchase through links on our site, we may earn a small affiliate commission. Learn more about our Affiliate Policy
related content
Author
Image of Serhii Patskan
Serhii Patskan
Serhii is the Writer at GameSkinny. He's been writing for GameSkinny since 2015. Before that, he's been writing for various outlets and playing video games, which eventually turned into a passion. The video games that have contributed the most to his enthusiasm for writing about this industry are Magic: The Gathering, Dark Souls, and The Elder Scrolls V: Skyrim.