Forgot password
Enter the email address you used when you joined and we'll send you instructions to reset your password.
If you used Apple or Google to create your account, this process will create a password for your existing account.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Reset password instructions sent. If you have an account with us, you will receive an email within a few minutes.
Something went wrong. Try again or contact support if the problem persists.
GOG will now allow users to request a refund for a full month, even if a game's been played for multiple hours.

GOG Increases Refund Period to 30 Days With No Play-Time Restriction

GOG will now allow users to request a refund for a full month, even if a game's been played for multiple hours.
This article is over 4 years old and may contain outdated information

GOG just threw down the gauntlet against other PC gaming platforms with a customer-first refund policy.

Recommended Videos

As of today, buyers have up to 30 days to request a refund on purchased games. While that’s notable on its own, the policy includes no restrictions on play time. You can request a refund even if you’ve played a game for multiple hours.

Here’s what the GOG crew had to say about the change:

Everyone at GOG believes in a “gamers-first” approach. It means that every part of our store is designed with gamers in mind and your purchase safety and satisfaction come first for us.

The latest update to our voluntary Refund Policy adds another piece to this customer-friendly experience. And it all sums up in one sentence: starting now, you can get a full refund up to 30 days after purchasing a product, even if you downloaded, launched, and played it. That’s it.

That’s a major change and a big challenge to Steam’s current refund policy, which includes various restrictions, including that games must have been owned for less than 14 days and played less than two total hours in order to qualify.

While Steam users can request refunds be considered past those thresholds on a case-by-case basis, Steam often sticks rigidly to those time frames.

While there’s no playtime limit, GOG does still reserves the right to refuse refunds if a customer is abusing the policy to play free games and avoid paying developers for their hard work.

Read the full FAQ on the updated GOG return policy guidelines here

In other news, GOG launched its Galaxy service in December 2019. It stands as a rival to Steam, bringing all of your PC games under one roof. However, the overlay also allows players to connect to all of their platforms to see their available games and achievements in one place.


GameSkinny is supported by our audience. When you purchase through links on our site, we may earn a small affiliate commission. Learn more about our Affiliate Policy
Author
Image of Ty Arthur
Ty Arthur
Ty splits his time between writing horror fiction and writing about video games. After 25 years of gaming, Ty can firmly say that gaming peaked with Planescape Torment, but that doesn't mean he doesn't have a soft spot for games like Baldur's Gate, Fallout: New Vegas, Bioshock Infinite, and Horizon: Zero Dawn. He has previously written for GamerU and MetalUnderground. He also writes for PortalMonkey covering gaming laptops and peripherals.